Our Trainers.
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TOMMY LAM
Tommy Lam Kok Peng is a highly accomplished Human Capital and Financial Operations expert with over 30 years of specialized hands-on experience in Customer Centric Credit, Collection, and Debt Recovery Management Strategies. Holding an MBA in International Business and an Executive Master in HR Management, Tommy excels at balancing financial risk mitigation with organizational growth. His career is distinguished by significant operational achievements, including reducing bad debt rates by 80% and implementing cost-saving outsource strategies. An HRD Corp Accredited Trainer and certified NLP Practitioner, he leverages a unique combination of Six Sigma methodologies and behavioural coaching to deliver customised, results-oriented training that optimises cash flow and strengthens credit risk categorisation for large-scale service organisations. JESSICA CHIN (Bilingual in English & Mandarin) Jessica Chin is a seasoned Sales Trainer, Coach, and Consultant with over 20 years of hands-on experience in sales, marketing, leadership, and business development across diverse sectors. An IPMA (UK) International Certified Professional Trainer and HRDC Accredited Trainer, she is recognised for her expertise in Human-Centered Selling, DiSC Personality Styles, customer engagement, and psychological sales techniques. Jessica has led training programs for a broad range of organisations locally and internationally, with audiences exceeding 500 participants. Her practical industry background, combined with strong coaching capabilities, enables her to deliver impactful, results-driven learning experiences that strengthen sales performance, service excellence, and leadership effectiveness. For more details on the trainer, please go to: drive.google.com/file/d/1t5qbbugxkpy1deHrUe5uRWasSBz16Po6/view?usp=sharing Please feel free to reach out to us even for training on other areas not covered by our onboard trainers as we will be able to source the relevant, appropriate and experienced trainers to suit your organisation needs that align to your business goal. |
GINA PHAN
Gina Phan is a trainer and consultant focused on helping professionals succeed in the workplace through structured, practical, and engaging learning experiences. She emphasizes communication, relationship-building, leadership, problem-solving, negotiation, consultative selling, and continuous improvement. Gina brings strong real-world credibility from her background as an accomplished managing director, business leader, and sales leader with 20 years of experience. Her credentials include HRD Corp accreditation and multiple international certifications in training, behavioral analysis, leadership, coaching, and Kaizen. She is known for combining instructional and coaching methods to build confidence, encourage participation, and help learners apply concepts effectively in real work situations. For more details on the trainer, please go to: ginaphan.zinfinity.com.my/about AHMOOTHA RAMACHANDRAN Ahmootha Ramachandran is a Licensed Counsellor (LKM) and HRD Corp Trainer who brings a profound psychological lens to corporate performance. Specializing in Workplace Mental Health and Financial Wellbeing, she addresses the emotional triggers behind burnout, resilience, and stress management. Through Psychological First Aid and "Money Psychology," she helps organizations build psychologically safe environments. Complementing her clinical work is 20 years of experience as a senior Talent Acquisition leader across APAC. This rare dual expertise allows her to merge human sensitivity with commercial sharpness, bridging the gap between employee wellbeing and strategic, high-impact recruitment for regional organizations. For more details on the trainer, please go to: linkedin.com/in/ahmootha-ramachandran-b079455 |
IRVIN HOH
Irvin Hoh is an information design and data visualization strategist with extensive consulting experience in strategy development and operational optimization across public and private sectors. Through Designomics Consultancy, he helps individuals and organizations transform complex data and text-heavy presentations into clear, engaging, and persuasive visual stories. He specializes in two key training areas: Data Storytelling and Visual Storytelling, both focused on improving communication through better use of PowerPoint, Excel, charts, and presentation design. An HRD Corp accredited trainer, Irvin is also the author of StickySLIDES and has trained clients from a wide range of established corporations. For more details on the trainer, please go to: www.designomics.my JAMES CHEN James Chen Lip Fatt is a highly accredited professional trainer and coach with over 35 years of industry experience and a Master’s in Applied Psychology. Specializing in leadership, coaching, and strategic management, James leverages his background as a former Associate Vice President to drive business growth. He has successfully delivered training and consulting across a diverse range of sectors, including finance, retail, manufacturing, consulting, automotive retail, and real estate. By blending corporate leadership experience with entrepreneurial pragmatism, he empowers teams to enhance their capabilities and achieve measurable performance improvements. James is dedicated to helping organizations build high-performing cultures and sustainable business success. For more details on the trainer, please go to: linkedin.com/in/coachjameschen/ |